Flagship AI Customer Service Bot for E-commerce

The Challenge

The client, a leading e-commerce platform, was struggling with a high volume of repetitive customer support inquiries. Their support team was overwhelmed with questions about order status, product details, and return policies. This led to slow response times, decreased customer satisfaction, and high operational costs. They needed a solution that could provide instant, accurate answers 24/7 without sacrificing quality.

The Solution

I designed and developed a state-of-the-art, custom chatbot trained on the company's entire product catalog, support documentation, and historical chat logs. The AI agent was built to be a true extension of their team.

• Real-time Integration: The bot seamlessly integrated with their internal inventory and order management systems to provide up-to-the-minute information on stock levels and shipping status.
• Advanced Data Ingestion: I created a robust data pipeline to continuously ingest and index product information, FAQs, and support articles into a vector database, ensuring the bot's knowledge was always current.
• Scalable Cloud Architecture: The entire solution was deployed on a serverless cloud architecture, ensuring it could handle massive traffic spikes during peak shopping seasons without a drop in performance.

Key Results

Tech Stack